Q. What standard does the vehicle have to meet?
A. The vehicle must be 1) of satisfactory quality 2) fit for purpose and 3) as described.
Q. How long do I have to reject a faulty vehicle?
A. Should any issues arise you should contact the trader as soon as possible within the first 30 days after the purchase of the vehicle to exercise your short-term right to reject. This is known as your 30 day right to reject.
Q. What if I purchased the vehicle over 30 days ago?
A. If the fault appears after the 30 days but within the first 6 months after purchase you have to give the seller the opportunity to remedy the fault. If the repair is unsuccessful you can then reject the vehicle.
Q. What if the trader denies that the fault was present at the time of purchase?
A. If you are making the complaint within the first 6 months after purchase then there is a presumption in your favour that the fault was present at the date of purchase. It is for the trader to prove otherwise.
Q. Will I get a full refund?
A. Depending on circumstances you may be entitled to a full refund. If the fault appeared in the first 30 days then you should be provided with a full refund. However, if the fault appeared later than this you may only receive a repair, partial refund (to allow for some use) or offer to exchange.
Q. Can I continue to use the vehicle?
A. No. If you intend to report that the car is rejected then you should stop using it immediately.
Q. What if I purchased the vehicle from a private seller?
A. A private sale is dictated by the ‘buyer beware’ principle. Unfortunately, if you have purchased a vehicle from a private seller there is little that you can do if you later discover faults.
Q. What if the trader refuses to take responsibility?
A. We are able to liaise with the seller on your behalf. Action may include sending a letter before action and/or issuing court proceedings. For further advice contact Rebecca Rogers on firstname.lastname@example.org.