If you’re a builder working for individuals or households (as opposed to businesses), your work falls under the Consumer Rights Act 2015. This legislation outlines the rights, consumers have when purchasing goods and services from traders, including building services.
Under the Consumer Rights Act 2015, consumers are entitled to certain standards when they hire someone to carry out a service, such as building work. These include:
- The work must be completed with reasonable care and skill.
- If no specific timeframe has been agreed, the work should be done within a reasonable period.
- If no fixed price has been agreed, the cost must be reasonable.
If your service fails to meet these expectations, the customer has the right to seek remedies. These may include:
- Requesting the work be done again (known as a repeat performance).
- A reduction in the price charged.
- Compensation for any financial loss suffered as a result.
As a builder, it’s important to be aware of these consumer rights and to ensure that the service you provide meets the legal standards.
For further advice on handling building disputes, contact Rebecca Rogers on 01562 820181 or email rebecca.rogers@mfgsolicitors.com.
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